CUSTOMER & INDUSTRY RELATIONSHIPS
DART 10-3-2 Gold Standard Rider Support Program
DART values customer loyalty and we value our reputation. We are proud of our wheels and we stand by them. That's why if you purchase a set of DART wheels they will include our 'DART 10-3-2 Gold Standard Rider Support Program', which supports the original purchaser with a 10 year manufacturing defect warranty, and protects the original purchaser (and second owner) for rider damage. Other brands will only cover certain wheels, or limit the time for the support, or limit the claim to only the original purchaser. The DART 10-3-2 Gold Standard Rider Support Program is a comprehensive package designed to protect and keep our customers loyal to DART going forward proving we are high quality, engineering-led, and customer focused.
The DART 10 Year Manufacturing Defect Warranty.
If a DART wheel suffers from an inherent manufacturing defect within 10 years of the original date of purchase we warrant to the original purchaser to repair the defective wheel(s) or supply them with a replacement equivalent product (whichever, at our discretion). Please note the defective wheel(s) and ancillary parts must be returned to DART for inspection, and if deemed defective beyond repair, destruction and ultimate onwards recycling as part of our environmental and sustainability strategies. Bearings, Thru Axles, and Valves are normal wear and tear items, and are warranted to be free from manufacturing defects for 1 year from the original date of purchase if maintained and serviced in accordance with DART recommendations (check original packaging for recommended maintenance and servicing).
The DART 3 Year Original Purchaser Rider Damage Program.
If a pair of the original purchaser's DART wheels suffer from damage within 3 years of the original date of purchase and we deem the wheels to require replacement, we agree to supply the original purchaser with a replacement set of wheels at 65% of the recommended retail price for those replacement wheels at the time of the claim (local customs, excise, duties and taxes (if any) are to be paid by the original purchaser). Please note the defective wheel(s) and ancillary parts must be returned to DART at the original purchaser's cost for inspection, destruction and ultimate onwards recycling as part of our environmental and sustainability strategies. Rider damage caused to wear and tear items such as Bearings, Thru Axles, and Valves do not form part of the program.
The DART 2 Year Second Owner Rider Damage Program.
If a pair of the second owner's DART wheels suffer from damage within 2 years of the original purchaser's date of purchase and we deem the wheels to require replacement, we agree to supply the second owner with a replacement set of wheels at 75% of the recommended retail price for those replacement wheels at the time of the claim (local customs, excise, duties and taxes (if any) are to be paid by the second owner). Please note the defective wheel(s) and ancillary parts must be returned to DART at the second owner's cost for inspection, destruction and ultimate onwards recycling as part of our environmental and sustainability strategies. Rider damage caused to wear and tear items such as Bearings, Thru Axles, and Valves do not form part of the program.
Bike brands and multi-sports brands love DART, and we love them. We are always happy to talk to like-minded brands about collaborating, partnerships, and supplying our products on bikes as original equipment. If you are renowned in your sector and share our values for high quality, engineer-led, customer-focused products, then we would be more than happy to speak with you.
Just get in touch via the Contact Us form.
DART loves individual athletes and grass roots club riders (whether professional, pro-am, or amateur). In particular:
1. If you are ranked in the PTO (Professional Triathlon Organization) rankings, and are seeking a wheel sponsor, we may be able to help. We will be offering full and partial sponsorship support by way of loan product, and sponsorship discounts on our world series triathlon specific wheels depending on the exposure you can offer us.
2. If you are a TT club or team seeking partial sponsorship by way of sponsorship discounts, please do get in touch highlighting your club or team's achievements, exposure, and future events list.
3. If you are an Age-Group National team triathlete seeking partial sponsorship by way of product discount. Please send us a list of your achievements, anticipated publicity/exposure, and future events list, as well as social media presence (if any) and how you feel you could help promote the DART brand.
4. If you are a Directeur Sportif seeking a TT wheel sponsorship support package, please send us your proposal.
5. If you are a triathlon/cycling social media presenter with a following of more than 50,000 please send us your SM stats and details, along with any proposals.
In all circumstances please get in touch with us via the Contact Us form.
PRIVACY & SAFETY
We value our customer's privacy. We only use your information to fulfill your orders, communicate with you according to your interaction with us, and monitor our own performance and business objectives. We do not sell your data, and all information is held in accordance with English law. Payment partners will have access to your data to facilitate payments, such as the credit card processing companies, and communication with you in respect of such transactions.
Your user’s privacy is of the highest importance to DART. If you have any questions on how we store your data just contact us for any information that you wish to know about.
- All major Credit / Debit Cards / PayPal
TERMS & CONDITIONS
This website is owned and operated by DART Advanced Limited (“we”, “us”, “our”). You may contact us at info@DARTAdvanced.com We are a company registered in England under company number 12636704.
We grant you temporary access to the Website and we reserve the right to withdraw or amend your access or the content provided to you on the Website without notice. We are not liable for any period that the Website is down inactive or not working (whether temporarily or permanently).
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