CUSTOMER & INDUSTRY RELATIONSHIPS

CUSTOMER CARE

DART 10-3-2 Gold Standard Rider Support Program

DART values customer loyalty and we value our reputation. We are proud of our wheels and we stand by them. That's why if you purchase a set of DART wheels they will include our 'DART 10-3-2 Gold Standard Rider Support Program', which supports the original purchaser with a 10 year manufacturing defect warranty, and protects the original purchaser (and second owner) for rider damage. Other brands will only cover certain wheels, or limit the time for the support, or limit the claim to only the original purchaser. The DART 10-3-2 Gold Standard Rider Support Program is a comprehensive package designed to protect and keep our customers loyal to DART going forward proving we are high quality, engineering-led, and customer focused.

 

1.

The DART 10 Year Manufacturing Defect Warranty.

If a DART wheel suffers from an inherent manufacturing defect within 10 years of the original date of purchase we warrant to the original purchaser to repair the defective wheel(s) or supply them with a replacement equivalent product (whichever, at our discretion). Please note the defective wheel(s) and ancillary parts must be returned to DART for inspection, and if deemed defective beyond repair, destruction and ultimate onwards recycling as part of our environmental and sustainability strategies. Bearings, Thru Axles, and Valves are normal wear and tear items, and are warranted to be free from manufacturing defects for 1 year from the original date of purchase if maintained and serviced in accordance with DART recommendations (check original packaging for recommended maintenance and servicing).

 

2. 

The DART 3 Year Original Purchaser Rider Damage Program.

If a pair of the original purchaser's DART wheels suffer from damage within 3 years of the original date of purchase and we deem the wheels to require replacement, we agree to supply the original purchaser with a replacement set of wheels at 65% of the recommended retail price for those replacement wheels at the time of the claim (local customs, excise, duties and taxes (if any) are to be paid by the original purchaser). Please note the defective wheel(s) and ancillary parts must be returned to DART at the original purchaser's cost for inspection, destruction and ultimate onwards recycling as part of our environmental and sustainability strategies. Rider damage caused to wear and tear items such as Bearings, Thru Axles, and Valves do not form part of the program.

3.

The DART 2 Year Second Owner Rider Damage Program.

If a pair of the second owner's DART wheels suffer from damage within 2 years of the original purchaser's date of purchase and we deem the wheels to require replacement, we agree to supply the second owner with a replacement set of wheels at 75% of the recommended retail price for those replacement wheels at the time of the claim (local customs, excise, duties and taxes (if any) are to be paid by the second owner). Please note the defective wheel(s) and ancillary parts must be returned to DART at the second owner's cost for inspection, destruction and ultimate onwards recycling as part of our environmental and sustainability strategies. Rider damage caused to wear and tear items such as Bearings, Thru Axles, and Valves do not form part of the program.
 

PARTNERSHIP ENQUIRIES

Bike brands and multi-sports brands love DART, and we love them. We are always happy to talk to like-minded brands about collaborating, partnerships, and supplying our products on bikes as original equipment. If you are renowned in your sector and share our values for high quality, engineer-led, customer-focused products, then we would be more than happy to speak with you.

 

Just get in touch via the Contact Us form.

SPONSORSHIP ENQUIRIES

DART loves individual athletes and grass roots club riders (whether professional, pro-am, or amateur). In particular:

 

1. If you are ranked in the PTO (Professional Triathlon Organization) rankings, and are seeking a wheel sponsor, we may be able to help. We will be offering full and partial sponsorship support by way of loan product, and sponsorship discounts on our world series triathlon specific wheels depending on the exposure you can offer us.

2. If you are a TT club or team seeking partial sponsorship by way of sponsorship discounts, please do get in touch highlighting your club or team's achievements, exposure, and future events list.

3. If you are an Age-Group National team triathlete seeking partial sponsorship by way of product discount. Please send us a list of your achievements, anticipated publicity/exposure, and future events list, as well as social media presence (if any) and how you feel you could help promote the DART brand.

4. If you are a Directeur Sportif seeking a TT wheel sponsorship support package, please send us your proposal.

5. If you are a triathlon/cycling social media presenter with a following of more than 50,000 please send us your SM stats and details, along with any proposals.

 

In all circumstances please get in touch with us via the Contact Us form.

​PRIVACY & SAFETY​

We value our customer's privacy. We only use your information to fulfill your orders, communicate with you according to your interaction with us, and monitor our own performance and business objectives. We do not sell your data, and all information is held in accordance with English law. Payment partners will have access to your data to facilitate payments, such as the credit card processing companies, and communication with you in respect of such transactions.

Your user’s privacy is of the highest importance to DART. If you have any questions on how we store your data just contact us for any information that you wish to know about.

PAYMENT METHODS​

​- All major Credit / Debit Cards / PayPal

TERMS & CONDITIONS

This website is owned and operated by DART Advanced Limited (“we”, “us”, “our”). You may contact us at info@DARTAdvanced.com We are a company registered in England  under company number 12636704.

This page and the contents within it explain our Terms of Use (“Terms of Use”) for our website DARTAdvanced.com (“Website”).

You should acquaint yourself with these Terms of Use carefully before you use the Website. By using the Website you accept these Terms of Use. If you do not agree to these Terms of Use you must exit the Website immediately. If you use the Website then you agree to the following:

 

We grant you temporary access to the Website and we reserve the right to withdraw or amend your access or the content provided to you on the Website without notice. We are not liable for any period that the Website is down inactive or not working (whether temporarily or permanently).

We may change alter modify these Terms of Use, which will be effective upon them being post on the Website by us.

You may not link to this Website or by way of design or statement suggest to third parties that our Website is connected to anything you say write produce or post online without first obtaining written consent from DART Advanced Limited.

 

We acknowledge all trademarks patents and designs of their respective owners whether registered or not. You may not without our written consent do anything that will in full or in part at any time or in any place copy, reproduce, publish, modify deconstruct, decompile, download, print,

save, post, broadcast, transmit, distribute, or make available to the public or anyone else or use this Website and the content on the Website in any other way than for your own personal non commercial use.

We expressly prohibit the linking of any part of this Website in such a manner that suggests or could be understood to imply that any part of this Website is part of another web site and, in particular, third parties must not frame or use other techniques to enclose any part of this Website. You may not delete, alter, adapt or create a derivative work from any Website content except for your own personal, non-commercial use.

 

You may not post or send to us or otherwise publish any material which is unlawful, offensive, abusive, obscene, indecent, threatening or defamatory, or which infringes the intellectual property rights, breach the confidence of, or violate any other legal rights of any person or links connects or suggests that we support actions. You must not use or encourage acts of commit or encourage a criminal offence.

 

You may not insert, transmit or distribute viruses or corrupt data or send us any unsolicited advertisement or other promotional material (that is, “spam”), to conduct or forward competitions, surveys or chain letters.

We reserve the right to refuse, in our sole discretion, to post and/or to remove any material sent or posted by you or to restrict, suspend, or terminate your access to all or any part of the Website at any time, for any or no reason, with or without prior notice and without liability.

 

Any material you send or post on the Website will be considered to be non-confidential and non-proprietary and you irrevocably agree that we may edit, reproduce, distribute, publish, sub-license, transfer or otherwise exploit any material sent, received or posted on the Website by you in whole or in part in any form and you agree to waive any rights which you may have in such material.

 

Where the Website contains links to other sites and resources provided by third parties, we have no control over the content of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

 

The Website and all content and services contained on it are provided on a non-warrantied information basis and we do not make any representation in respect of the Website or its content. We hereby expressly exclude all conditions, warranties and terms whether express or implied.

 

To the fullest extent permitted by law, we expressly exclude all liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the use, ability to use or the results of use of the Website, any websites linked on the Website and any materials posted on the Website. Such exclusion includes, without limitation, loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of opportunity, loss of data, loss of goodwill, wasted time or endeavours, and for any other loss or damage of any kind, arising and whether caused by a tort (including negligence), in contract, or otherwise.

 

We may terminate your access to the Website at any time without notice at our absolute discretion.

 

We may stop operating the Website at any time without notice to you or anyone else at our absolute discretion.

 

If any part of these Terms of Use should be determined to be illegal, invalid, or otherwise unenforceable, then to the extent which that part is illegal, invalid, or unenforceable, it shall be severed and deleted and the remaining parts of these Terms of Use shall survive and remain in full force and effect.

 

These Terms of Use shall be governed by and construed in accordance with English law and the courts of England shall have exclusive jurisdiction to hear all disputes arising in connection with these Terms of Use.